Verified · Jan 20241 min read
● projectActive · subnational · 2014
Uwajibikaji Pamoja
Integrated complaints referral mechanism (Accountability Together) operated by Transparency International Kenya with more than 45 state and non-state service providers.
illustrative atlas image · Joshua Hoehne / UnsplashTITransparency International Kenya (TI-Kenya)FFFrancesca FeruglioAMAlphayo Misoi
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01 The context
It offers a single entry point to submit complaints or feedback about aid and public services through three channels: a toll-free SMS line (shortcode 22130), a web portal or paper forms. Piloted in 2014 in Turkana, West Pokot and Wajir (and Marsabit since 2017). It has accumulated more than 7,500 reports (7,518 at the time of verification).
02 How it works
03 What it stands on
Evidence level
Own experience
Grounded in published theory
Documented evidence elsewhere
Independently evaluated here
1 published document supports this project. No independent evaluation is in the atlas yet. Know of any? Contribute it.
The evidence 1 ›
EvidenceTrust, responsiveness and sustainability in complaints systems: Transparency International's experience with Uwajibikaji PamojaMaking All Voices Count / Institute of Development Studies · 2017